As your healthcare provider, we value—and are committed to—your health and the health of your family. As the COVID-19 pandemic continues to spread across our communities, Dallas Nephrology Associates want to ensure your health and safety by providing you with alternate virtual care solutions, such as telemedicine.
Patients can use telemedicine for routine and urgent visits. New patients can also be seen by one of our doctors using telemedicine. Talk to your DNA doctor before coming to your scheduled appointment to find out if a telemedicine visit is right for you. You may also want to check with your insurance provider to find out if telemedicine visits are currently covered.
In preparation for your upcoming telemedicine appointment, we wanted to share some helpful guidelines and best practices. CLICK HERE to review our Telemedicine Appointment Guidelines. You may also want to review the Telemedicine FAQs at the bottom of this page.
Update on Labwork
It MAY be necessary for you to have lab work completed prior to your telemedicine visit. Please check with your physician first. Below you will find the latest updates from these lab providers:
LabCorp has made it easier for you to safely get your lab work completed by providing these updated benefits. For more information, please visit Labcorp.
- Setting aside the first business hour for vulnerable patients
- Wait Where You’re Comfortable program — you wait in your car and get notified by cell phone when to come in
- Mobile check-in available for scheduled appointments
- Increased sanitation and disinfection
Quest Diagnostics – As an essential service, Quest’s doors remain open to help you maintain your overall health. For more information, please visit Quest Diagnostics.
Quest’s latest precautions include:
- Providing gloves to patients as requested
- Disinfecting all surfaces more frequently
- Washing hands more frequently
- Dedicating the first hour of each day to high-risk patients
- Limiting the number of people in the waiting room
- Equipping employees with additional personal protective equipment
Where does a telemedicine appointment typically occur?
Telemedicine appointments occur in private settings, such as a doctor in a clinic or office connecting to a patient who is at home or at another clinic. Patients should not receive telemedicine services in public or semi-public settings.
Should I still come to my regularly scheduled appointment in the office?
Please check with our office first before coming to your scheduled appointment. Your physician will assess whether it is medically necessary for you to come to our office for a face-to-face appointment. Some patient appointments may be able to schedule a telemedicine appointment or reschedule their regular appointment for a later date.
Do I have to pay a co-pay for a telemedicine appointment?
During the current COVID-19 public health emergency, Medicare and the State of Texas, with respect to Medicaid and Texas regulated insurance plans, have initiated actions that allow physicians to utilize telemedicine services for a broad range of patient healthcare services. Accordingly, for eligible patients, Dallas Nephrology Associates will follow Medicare, Medicaid, or Texas regulated insurance plans’ specific guidance in waiving co-pays and coinsurance for such telemedicine services. We recommend you check with your insurer on any applicable out of pocket costs and network benefits.